Availability & FAQ

Got a question about our tours?

Hopefully, this page can help!

Cancellation Policy

  • ALL TOURS ARE 100% NON-REFUNDABLE IF PURCHASED WITHOUT CANCELLATION INSURANCE, BUT CAN BE RESCHEDULED FOR ANY DATE IN THE NEXT 12 MONTHS SUBJECT TO AVAILABILITY.  
  • WE NEED AT LEAST 72 HOURS NOTICE FOR ALL REQUESTS TO RESCHEDULE, WHICH MUST BE MADE IN WRITING, BY EMAIL.
  • ANY TOUR PURCHASED WITH CANCELLATION INSURANCE WILL BE 100% REFUNDABLE IF CANCELLED WITH 72 HOURS NOTICE.
  • CANCELLATIONS MUST BE MADE IN WRITING, BY EMAIL.
  • We accept VISA & MasterCard. Prices are quoted in Canadian dollars unless otherwise stated. The individual booking the tour is ultimately responsible for payment for the entire group.

Do you have any dates that are sold out?

At the moment the dates we have sold out or almost sold out on are listed below, we try to keep this as up to date as possible;

SELL OUT/ALMOST SOLD OUT DATES: (PLEASE EMAIL US TO CHECK SPECIFIC AVAILABILITY ON THESE DATES) 

WE ARE EXCITED TO BE REOPENING ON FRIDAY FEBRUARY 4TH 2022!

WE WILL BE OPERATING TOURS ON FRIDAYS, SATURDAYS, AND SUNDAYS THROUGHOUT FEBRUARY & MARCH, AND THEN 7 DAYS A WEEK FROM APRIL 1ST 2022!

If you would like to book any other date you should be able to do so online if you are booking more than 48 hours in advance.

I tried to book online but it says you might be sold out?

If you are trying to book a tour within 48 hours of the tour date, it may tell you that we may be sold out.  This means you will have to call us to check on last minute availability and hopefully, if we can fit you in, we can take your reservation over the telephone.  If you are booking ahead then you will see this message if we are very close to selling out but you can still email us at rich@tourniagarawineries.com with the details of the tour & date you would like and we can check if any spaces have become available.

I am not staying at a hotel, where should we meet you for the tour?

If you are not staying at a Hotel or B&B in the area they you can meet us at our HQ at 1627 Niagara Stone Road, Niagara on the Lake to begin your tour!

Do you have parking available?

Yes we have FREE parking available at our HQ at 1627 Niagara Stone Road, Niagara on the Lake, L0S 1J0

Which wineries will we visit on our tour?

We have 20 Partner Wineries which you can find listed on our "Partner Winery" page, we visit a variety of wineries from this list on each of our tours.  We try to include a variety of wineries so you can see all that Niagara on the Lake has to offer, including larger and smaller wineries.  If you have any requests of places you would like to re-visit or wineries you have been to before and would like to see new ones, you can let us know at the time of booking and we will try our very best to accommodate requests where possible.

What types of vehicles do you have?

We like to keep our groups as small as possible so we have a number of mini-vans which accommodate 6 adults, we also have larger vehicles which we use on busy days including 9,11, and 14 Passenger vehicles.  

How many people will be in our group?

On our tours, there will be between 2 - 12 people per group depending on the bookings for that day.  We aim to have no more than 4 pick up locations (usually less) so that we can get to our first winery as efficiently as possible.  If you would like to book a private tour then you can email us at rich@tourniagarawineries.com for more information on availability and pricing.

Weather

All of our tours go RAIN or SHINE…. Yes, even the Bicycle Tours!  We do not have the ability to change a Bicycle Tour to a Vehicle Tour on the day as we are normally sold out for all tours.  If you have any concerns or hesitations about taking a tour and the weather not co-operating we recommend booking a Vehicle Tour.  If the day approaches and the weather doesn’t look good then you can still reschedule your tour for any other date in the next 12 months so long as you provide 24 hours’ notice that you would like to reschedule, in writing, by email to our office

Payment

Payment is charged in FULL to the card provided at the time of submitting your tour booking. By submitting your tour reservation and providing a Credit Card Number for payment you are implying that you have read and understood the cancellation policy and are in full agreement with the terms laid out.

Pickup Time

Your estimated pick up time will be sent to you within 48 hours of us receiving your tour booking.  This time is estimated to the best of our ability. On busy days (especially weekends and during the summer months) please allow us 15 minutes either side of your estimated pick up time.  We will arrive as close to the estimated time as possible but you MUST be ready 10 minutes prior to this time!

If you are staying at a Hotel please be as close to the main doors/lobby as possible so our guide can locate you easily.  If you have not been picked up by 15 minutes after your scheduled pick up time please call our office immediately and we can advise of any potential delays we are experiencing

On the Day of your Tour

All of our tours run on a pre-booked schedule.  We advise all of the wineries of our expected arrival time and the number of people so that you can receive the best service possible at each location.  Your guide is with you for the day to ensure we stick to that schedule as closely as possible to enhance the experience of all of our guests.  Your guide will give you a 5-minute warning when we are preparing to leave each location so that you have time to make any purchases that you wish before we move on.

We request that all of our guests are aware and respectful of our schedule to ensure the enjoyment of all of the guests in your group.  We allow 30-45 minutes at each winery for your tastings, and 1 hour at the winery where we take the full facility tour.  We allocated 1.5 hours for Lunch and Dinner at our partner restaurants.  Please note on busy days these times may be extended.

Code of Conduct

We love hosting all of the guests that put their trust in us to guide them around Niagara Wine Country!  We want everyone on our tours to enjoy their day, learn about winemaking and the area, and taste some amazing local wines.

Grape Escape Wine Tours asks of you that you and your group will be respectful of other guests that may be in your group along with other patrons of the wineries and restaurants we may be visiting. 

We reserve the right to ask any individuals disrupting a tour to modify their behaviour, and in certain situations remove the individual or whole group from the tour.  In this instance, the person/s removed from the tour will be responsible for seeking transportation back to their hotel or start location and no refund will be given for any part of the tour missed.

Liability Waiver

In order to participate in all trips and activities with Grape Escape Wine Tours, you hereby agree that you will not make a claim against Grape Escape Wine Tours Inc. and give up the right to sue for any injuries or damages howsoever caused.  You acknowledge that the activities arranged by Grape Escape Wine Tours Inc involve inherent risks and dangers that may cause serious injury and possible death to participants.  If you are booking a bicycle tour, you attest that you are physically capable and sufficiently trained to ride a bicycle and that you agree to obey all Ontario Highway Traffic Act Laws.

You agree that you fully understand the risks and dangers associated with the participation of your group in the activities arranged by Grape Escape Wine Tours Inc. and ALL members of your group accept them at their own risk.

You also agree that this liability declaration limits the liability of the company (Grape Escape Wine Tours Inc.) and to the same extent limits all agents and employees of Grape Escape Wine Tours Inc. even though they are not formal parties to this agreement.

Changes in Schedules, Delays, or Tour Operations

Grape Escape Wine Tours reserves the right to change the departure time of your tour.  If we do so we will provide a minimum of 24 hours’ notice.  You agree to monitor emails from us made to the address provided on the reservation form for updates in the lead up to your tour date.

Grape Escape Wine Tours also reserves the right to change any routes, schedules, wineries, or restaurants planned to be visited during your tour without notice should situations arise where this is necessary.  All reasonable efforts will be made to honour the originally communicated plan.

Personal Property & Wine Purchases

By participating in the activities organized by Grape Escape Wine Tours, you accept that any personal property left in any vehicle, bicycle, or at any location throughout the tour can only be returned (should it be found) at the sole expense of the guest.  Grape Escape Wine Tours Inc is not responsible for any lost property throughout the duration of the tour.

We also encourage our guests to purchase any wines they enjoy throughout their tour as not all wines that you sample will be available outside of the winery boutique.  We ask all of our guests to check they have all of their correct purchases at the end of the tour before leaving their tour guide as any missing wine purchases will not be replaced.

COVID-19 INFORMATION & POLICIES

How will Ontario's "Proof of Vaccination" requirements affect Wine Tours (Starting September 22nd 2021)?

Currently Niagara wineries and restaurants will be required to request "Proof of Vaccination" for any indoor wine tasting and restaurant experiences.  At this time Grape Escape Wine Tours, due to most tastings being indoors through the Winter season will require the "Proof of Vaccination" to participate in our Wine Tours, and to plan our routes and experiences accordingly we will need confirmation if the whole group meets the requirements to participate as part of indoor tasting/dining experiences.  

 

How will Grape Escape be promoting safety in 2022?

  • Waiver/Screening Forms - ALL Guests will be sent a Waiver/Screening Form to complete prior to your tour date.  The waiver must be completed by all members of your group in order to join the tour.  We are taking this precaution for the safety of all Staff, other Guests, and also the Winery and Restaurant Staff.
  • Masks - Our Tour Guides will all be wearing masks whilst driving your vehicles, and anywhere deemed appropriate based on current federal and provincial guidelines.  All Guests will be required to wear masks whilst on board a Grape Escape Vehicle travelling between wineries.  The Niagara Region has also mandated that masks must be work when entering any indoor spaces, you will be required to wear a mask as you enter any indoor tasting rooms until you begin your wine tasting.  Please bring your own masks if possible, they will be provided by us if needed.
  • Bicycle Helmets - We will continue to offer Bicycle Helmets as part of the Bicycle Tour pricing, we have always and will continue to thoroughly sanitize the helmets after use.  We will however strongly encourage guests to bring their own bicycle helmet to use.
  • Social Distancing - We require that all guests wherever possible maintain social distancing between social "bubbles" when indoors, if you are booking for less than 10 people you will be travelling with other guests between wineries, and have the same server at each of the winery stops, and seating will be at the same table for the wine tastings.

How Often do you Clean & Sanitize the Vehicles?

Our Standard Practice has always been to Power Wash the exterior, Vacuum, and Polish the interior trim daily.  We have updated our cleaning and sanitizing procedure to include;

  • Hard surfaces in all vehicles to be sanitized daily prior to Tour Departure.
  • Soft surfaces in all vehicles will be disinfected with spray bottles.

Do you Sanitize the Hand Grips on the Bicycles?

We have always maintained a first class fleet of bicycles and pride ourselves in ensuring that they are always clean for each days tours.  We do sanitize handlebar grips after each tour, if you feel more comfortable you are welcome to bring some sanitizing spray/wipes to do this prior to use also.

Do you and the wineries have handwashing stations?

We do have two handwashing sinks in our main HQ and all of the wineries do have washrooms for handwashing.

Can I book a Private Tour for just me and my group?

We do offer Private Tours and will be offering Special Discounts in the short-term, you can request a Private Tour quote by emaling us at office@tourniagarawineries.com

If we book a tour for the summer how many people will I be on Tour with?

All Tour Groups will be kept to the smallest size possible to allow for Social Distancing guidelines to be met.  Currently group sizes will be between 2 - 12 people.

Are there lots of people at the locations you visit?

The wineries have historically been busy on Saturdays, whilst other days of the week are usually much quieter.  There is a signiciant reduction in guests travelling, along with limited numbers being allowed in the wineries at any one time.

I have a tour booked and it looks unlikely that we can make it

Understandably things are very uncertain at the moment, if you have a tour booked and you and your group feel that you would like to make changes to your tour, we have the following options available;

  • Keep the tour as scheduled for now,
  • Place the tour on hold to be rescheduled in the next 2 years,
  • Reschedule for another date if you already have a new date selected
  • Convert the tour into One Gift Certificate or Multiple Gift Certificates to give as Birthday or Christmas Gifts

We do not want anyone to lose their money and will ensure that we do everything we can to provide as many options as possible to allow you to use the funds that have been pre-paid.

We would like to book a tour but are concerned that if we have to cancel we will lose our money and have to pay the cancellation fee?

If we are unable to provide the service we promised when you made the reservation your tour will be 100% refundable!  You are also able to select an "Add-On" of Cancellation insurance for $6 per person which provides for a Full Refund should you cancel with 72 hours notice or more.

 

Please feel free to contact us at anytime if you have any other questions or concerns.

    Essentially we are continuing to make every effort possible to provide a safe environment for you to join us on one of our tours this season.  If you are well and healthy and enjoy visiting Niagara Wine Country we would love to see you on one of our tours.

    This is a great time to look to book one of our Bicycle Tours for the Summer & enjoy riding along country trails & lanes in the beautiful landscape of the countryside.

book your tour now purchase gift certificate newsletter sign up watch our video