Got a question about our tours?

Hopefully, this page can help!

 

Cancellation Policy

• If you booked through a third-party website or travel agent, their cancellation policy applies.
• Tours purchased without Cancellation Insurance are non-refundable, but may be rescheduled to any available date within the next 12 months.
• We require at least 24 hours' written notice (by email) for all rescheduling requests.
• Tours purchased with Cancellation Insurance are eligible for a full refund (less the insurance fee) when cancelled at least 72 hours before the tour.
• All cancellations must be submitted by email.
• Prices are in Canadian dollars unless otherwise stated.
• The person making the booking is responsible for payment for the entire group.

What is Cancellation Insurance?

Cancellation Insurance costs $10 + HST per person and can be added during booking or within 24 hours of making your reservation.

With Cancellation Insurance, you can cancel your tour with at least 72 hours' notice and receive a full refund, less the insurance fee.

Simply reply to your reservation confirmation email to request cancellation. We'll confirm once your request has been processed, and refunds typically appear on your credit card within 5–7 business days.

How can I check tour availability?

Simply select your preferred tour and proceed to the booking page. Choose the number of guests and your preferred date, and our booking system will instantly let you know whether spaces are available or if the tour is sold out.

Can we bring children?

Our regular tours are designed primarily for adults.

If you're travelling with children, we'd be happy to arrange a Private Tour for your family. Please contact us for pricing and availability.

Where do we meet?

Bike Tours
Meet us at our headquarters:

1627 Niagara Stone Road
Niagara-on-the-Lake

Vehicle Tours
We offer pickup from most local hotels and B&Bs. If you're staying elsewhere, simply meet us at our headquarters to begin your tour.

Do you have parking?

Yes! We offer FREE parking at our headquarters:

1627 Niagara Stone Road
Niagara-on-the-Lake, ON L0S 1J0

Which wineries will we visit?

We partner with more than 15 outstanding Niagara wineries, giving every tour a unique experience.

Our itineraries are carefully planned to showcase a mix of boutique and larger wineries. If you've visited Niagara before and have favourite wineries—or would like to avoid certain locations—let us know when booking. We'll do our best to accommodate your request whenever possible.

Weather

Our tours operate rain or shine, including bicycle tours.

If poor weather is forecast and you'd prefer not to ride, you may reschedule your bicycle tour to another available date within the next 12 months, provided we receive at least 24 hours' written notice by email.

Unfortunately, we may not be able to switch bicycle tours to vehicle tours on the day of your booking due to limited availability.

Your Safety Comes First: If, on the day of your tour, Grape Escape Wine Tours determines that heavy rain or other severe weather conditions make cycling unsafe, we will, at our sole discretion, provide an alternative method of transportation. This guarantee applies only to significant weather events that create a genuine safety risk and does not include light rain, intermittent showers, or typical weather conditions suitable for cycling.

Pickup Time

We'll email your estimated pickup time within 48 hours of receiving your booking.

Please:

• Be ready 10 minutes early.
• Allow up to 10 minutes either side of your scheduled pickup time during busy periods.
• If you're staying at a hotel, wait near the main entrance.
• If we haven't arrived within 10 minutes after your scheduled pickup time, please call our office.

By registering for a tour, you also give Grape Escape Wine Tours permission to contact you by phone, email, or SMS/Text with informaiton regarding your tour and meeting/pick-up time.

Code of Conduct

We want everyone to enjoy an amazing day exploring Niagara Wine Country.

We ask all guests to:

• Respect fellow guests.
• Respect winery and restaurant staff.
• Follow your guide's instructions.
• Drink responsibly.

Guests whose behaviour disrupts the experience may be removed from the tour without a refund and will be responsible for arranging their own transportation.

What types of vehicles do you use?

We like to keep our tour groups as small and comfortable as possible. We operate smaller mini-vans, mid size passenger vans, and also larger 14 passenger Mercedes Sprinters.  On busier days, we also charter in additionla vehicles to accomdate more guests.

How many people will be in our group?

Our shared tours typically have 2 to 16 guests, depending on the bookings for that day.

To maximize your time enjoying Niagara Wine Country, we aim to have no more than four pickup locations (and usually fewer).

If you'd prefer a tour exclusively for your family or friends, we'd be happy to arrange a Private Tour. Simply email us at office@tourniagarawineries.com for availability and pricing.

Payment

Full payment is charged to the credit card provided at the time of booking.

By completing your reservation, you confirm that you have read, understood, and agree to our Cancellation Policy and Terms & Conditions.

On the Day of Your Tour

Our tours follow a carefully planned schedule to ensure you enjoy the best possible experience. We coordinate your arrival times with each winery so they are ready to welcome your group.

Your guide will keep the day running smoothly and will give you a 5-minute reminder before it's time to leave each winery, allowing you enough time to finish your tasting or make any wine purchases.

To help everyone enjoy their day, we ask all guests to be mindful of the schedule.

Typical visit times include:

• 30–45 minutes at each tasting winery
• Approximately 1 hour at the winery offering a guided facility tour
• Approximately 1½ hours for lunch or dinner at one of our partner restaurants

Please note that these times may occasionally vary during busy periods.

Liability Waiver

Participation in any tour or activity with Grape Escape Wine Tours is subject to acceptance of our Liability Waiver.

By participating, you acknowledge that wine tours and cycling activities involve inherent risks that may result in injury or, in rare circumstances, serious injury or death. You agree to participate at your own risk and waive any claims against Grape Escape Wine Tours Inc., its employees, and its representatives, as permitted by law.

Guests participating in a bicycle tour also confirm that they are physically able to ride a bicycle safely and agree to comply with all applicable Ontario Highway Traffic Act regulations.

All members of your group are required to accept these terms before participating.

Changes to Schedules, Delays & Tour Operations

While we make every effort to operate tours exactly as advertised, Grape Escape Wine Tours reserves the right to make changes when necessary.

If your tour departure time changes, we will provide at least 24 hours' notice whenever possible. Please monitor the email address used when making your reservation for any updates before your tour.

Occasionally, circumstances beyond our control may require us to adjust departure times, routes, wineries, restaurants, or tour schedules. If this happens, we will make every reasonable effort to provide a comparable experience.

Personal Property & Wine Purchases

Guests are responsible for their personal belongings throughout the tour. Any lost property that is found can be returned at the guest's expense. Grape Escape Wine Tours Inc. is not responsible for lost, stolen, or misplaced items.

We encourage you to purchase any wines you particularly enjoy, as many are only available directly from the winery.

Before leaving your guide at the end of the tour, please double-check that you have collected all of your wine purchases. Unfortunately, missing purchases cannot be replaced after the tour has concluded.

Can I book a Private Tour for just my group?

Absolutely!

We offer a range of Private Tours that are perfect for birthdays, bachelorette parties, family gatherings, corporate groups, or simply enjoying Niagara Wine Country with your own group.

Visit our Private Tours page under the Tours menu on our website, or email office@tourniagarawineries.com to request a personalized quote.

Privacy Policy

At Grape Escape Wine Tours Inc., we respect your privacy and are committed to protecting your personal information.

DOWNLOAD PRIVACY POLICY

What Information We Collect

When you make a booking, purchase a gift certificate, contact us, or subscribe to receive updates, we may collect information including:

• Your name
• Email address
• Mobile phone number
• Billing information
• Pickup location and booking details
• Any information you voluntarily provide to us

How We Use Your Information

We use your information to:

• Process and manage your reservation
• Send booking confirmations and receipts
• Contact you regarding your tour or rental
• Provide important updates about your reservation
• Improve our services
• Send promotional offers if you have chosen to receive them

SMS Text Message Consent

DOWNLOAD SMS TERMS AND CONDITIONS

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Grape Escape Wine Tours Inc.

These messages may include:

• Booking confirmations
• Tour reminders
• Pickup time and location reminders
• Important service updates
• Customer support responses
• Promotional offers and special events (only if you have separately agreed to receive marketing messages)

Message frequency varies depending on your bookings and preferences.

Message and data rates may apply depending on your mobile carrier.

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact our office directly.

Choosing not to receive SMS messages will not affect your reservation, although you may miss convenient reminders and important updates.

Email Marketing

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the Unsubscribe link included in every email.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers that help us operate our business, such as:

• Payment processors
• Reservation and booking systems
• SMS and email service providers
• Technology providers that support our operations

These providers are required to keep your information secure and confidential.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and help us understand how visitors use our website. You can manage cookie preferences through your browser settings.

Your Privacy Rights

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on our website.

 

Please feel free to contact us at anytime if you have any other questions or concerns.